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If your router has a Lease Expiration, this may affect connectivity. Press Settings on your remote > all Settings > General > Time & Date Its possible a USB hard drive may be causing interference, for testing purposes remove the USB. Remove any USB memories attached to the TV.Press Settings on your remote > all Settings > General > Simplink (HDMI-CEC) > off Power cycle the TV and test to see if its able to connect properly. Press Settings on your remote > all Settings > General > Quick Start > off Note: not all TV's will have this feature.

The authentication type on the modem router If the software is not updated to newest firmware

Other routers on the same frequency / channel Beware of items that cause interference.Plug in your modem / router first, and wait for it to establish a connection (there should be lights on the front or top to indicate connectivity), then plug in the TV. The order in which you unplug them does not matter.ĭo not disconnect any ethernet cables during this step, just unplug the power cords from the wall. Unplug your devices (Modem / Router & TV).Note: The basic trouble shooting steps main purpose is to determine if the TV has an issue.